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Information Technology InfraStructure Library (ITIL)
 
What is ITIL?
   
ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by thousands of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.

ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organizations' growing dependency on IT and embodies best practices for IT Service Management.

ITIL is a public framework that describes Best Practice in IT service management. It provides a framework for the governance of IT, the 'service wrap', and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective. This focus is a major factor in ITIL's worldwide success and has contributed to its prolific usage and to the key benefits obtained by those organizations deploying the techniques and processes throughout their organizations.
The ethos behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services.

ITIL v3 Qualification Schema

Foundation Level

The entry level for the scheme is the ITIL Foundation Level, and upon successful completion of the ITIL Foundation Certificate in IT Service Management, a candidate becomes eligible to take further V3 certifications within the scheme.

Intermediate Level

The ITIL Intermediate Level provides two specific streams of education - the Service Lifecycle "Management" focused stream, and the Service Capability "Process" focused stream.  A series of modules are available within both steams and each module focuses on a different area or stage of the ITIL V3 Spectrum.

The Intermediate level is the core of the qualifications scheme, and the modular construct allows candidates to select specific Intermediate certifications which are of interest to them, based on their own individual educational or career-driven requirements.

Candidates can choose to take as few or as many ITIL Intermediate modules they require; building a portfolio of certifications tailored to their own requirements, which can be achieved over time, at their own preferred pace.

Expert Level

The next level of the scheme, ITIL Expert Level, is awarded to candidates in recognition of their achievement of a number of certifications within the V3 and earlier ITIL schemes, and even through endorsed Complementary Qualifications which support ITIL and the core certification program.

The Expert level is closely linked to the ITIL V3 Credit System, which supports the scheme and rewards candidates with credits for successfully completing modules of ITIL study.

Master Level

The final level of the scheme, the ITIL Master level, is the highest qualification available within the V3 program.  this particular level is reserved for those individuals who can demonstrate and provide evidence of their ability to implement defined ITIL disciplines and IT Service Management Best Practices within the real world, working environment.

Business Value

Benefits For Organization

  • Clearly identifies roles and Responsibilities for IT service Management.
  • Help reducing IT cost and justifying the cost of IT quality.
  • Enhance and Improve the IT performance and service provisioning.
  • Improve the alignment between IT and the organization business strategies.
  • Enhance and support the improvement of IT productivity.

Benefit for Individuals

  • ITIL certification recognizes your knowledge, skills, competencies, and your ability.
  • The ITIL certification and lead to:
    • Career opportunity and advancement
    • Greater earnings
    • Preparation for greater job responsibilities
  • You can build self-confidence through ITIL certification
  • ITIL certification allow for greater recognition form peers
  • The certification allows you to improve your skills and knowledge, and shows the employer that you are able to perform your tasks and responsibilities and requirements

ITIL v3 Foundation Course

The course gives a detailed introduction to the concepts, terms, definitions, goals, benefits and relationships within the core IT service management processes and function, according to the ITIL (Information Technology Infrastructure Library) best practice framework.
Based on principles described in ITIL's core books (Service Strategy, Service Design, Service Transition, Service Operation, Service Continual Improvement ), this course focuses on taking a holistic approach to IT Service Management through the use of processes, their respective relationships, and workflows. This course also prepares participants for the examination leading to the Foundation Certificate in IT Service Management.

Key Topics
  1. The history and philosophy of ITIL and IT Service Management.
  2. Understanding services and the business context of IT.
  3. Process theory and development.
  4. Key Definitions and Terminology of the ITIL model
  5. The IT Service Lifecycle Model - covering the principles, activities, models and goals of each of the five stages in the Lifecycle Model and the Processes related to these stages:
    1. Service Strategy
      • Service Portfolio Management
      • Demand Management
      • Financial Management
    2. Service Design
      • Service Level Management
      • Service Catalogue Management
      • Availability Management
      • Information Security Management
      • Supplier Management
      • Capacity Management
      • IT Service Continuity Management
    3. Service Transition
      • Change Management
      • Service Asset and Configuration Management
      • Release and Deployment Management
    4. Service Operation
      • Incident Management
      • Event Management
      • Request Management
      • Problem Management
      • Access Management
    5. Continual Service Improvement
Who Should Attend
 

Project Managers, IT Managers,System administrators, Network administrators, Operation team, Support Team Leaders ,Service Desk Supervisors, Change Managers, Service Level Managers, Problem Managers, Operations Managers, Account Managers who interact between the business and IT.
Location
Lectures are delivered at the ITInc. premises. The program requires the participants to spend extensive time on cases and group discussions.
Duration
The program duration is 24 hours.
Lectures will be given three days a week from 6:00 To 10:00 PM
Fees
The course costs:
. 3500 L.E. (Including ITIL v3 Foundation Level Certification Exam Fees)
For Registration fill the form  

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For more questions do not hesitate to contact:

ITInc.
E-mail: info@iti.com.eg
Tel: 202-22685241
Fax: 202-22685246

 

 

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